Job offer Customer Service Manager

Reporting to the sales management, you will be responsible for the customer support department:

• You will be responsible for the technical support activity for customers:

- Working with the technical sales engineers, you will handle customer support requests, providing solutions or contacting the relevant departments

- You document and disseminate the processes to be followed to carry out technical diagnostics of products and installations in order to make the teams more autonomous

- You validate with the management committee the future modifications to products and systems in a logic of continuous improvement

• You will manage a team of 2 technicians working directly with customers and define the team's intervention schedule

Tailor-made support Talent:Program

In addition to joining this company, you will benefit from an innovative and personalised programme of support, coaching and training carried out by Fonction:Support for 6 months.

The ambition: to accelerate the development of your interpersonal and intrapreneurial skills, to strengthen your contribution to strategic challenges and to go much further than simply "taking up a position".